Shipping & Returns
CUSTOMER SERVICE
For order inquiries, please email us at info@bkartel.xyz. Our customer experience team will generally respond to all inquiries within 24 hours except for Federal/Bank holidays, when we will respond on the next business day.
For all other general inquiries, please email us at info@bkartel.xyz.
ORDER PROCESSING
B-KARTEL aims to ship out your order as quickly as possible and orders, with the exception of pre-orders, ship within 2-3 days of order placement!
Pre-orders will ship by their specified dates listed on the product pages and at checkout.
Your order may be split into more than one shipment to get it to you as fast as possible as we have multiple warehouses.
Shipping confirmation emails are automatically generated once the shipping label has been created.
Please allow 1-2 days for the tracking to update and reflect the pick up and show updates on the courier’s end.
Packages can be tracked via the direct link sent in the shipping confirmation email.
SHIPPING TIMES
Transit times apply after your item has been picked and packed in our facilities and picked up by the carrier.
Timelines can be impacted by holidays, or other high-volume sales periods.
Our products are shipped directly from our warehouses. For shipments transit times may be impacted by customs clearance. Customs delays are out of our hands and entirely driven by a country's customs authority - please allow a few days for your package to clear customs if necessary.
STANDARD SHIPPING
All Orders have an estimated transit period of 7-14 business days, depending on the delivery address.
Please note that countries outside of the US & Africa may charge customs and duty taxes on your products - this varies by your country’s import and export regulations. To offset these costs, we keep shipping costs consistent worldwide.
ORDER CHANGES
Once you place your order, it is immediately sent to our warehouse for processing. If you’d like to make any changes to your order, please email us at info@bkartel.xyz within 30 minutes of your order being placed to maximize the chances of us being able to modify your order before it is packed and handed off to the courier. While we try our very best, we cannot guarantee order changes and highly recommend double checking your order before submitting it. Once an order is already packed, unfortunately, we can no longer make any changes.
RETURNS
Currently due to the made to order nature of our products & location of B-KARTEL we do not facilitate any returns on any items sold,
However you are able to reach out to us via email at info@bkartel.xyz for any issues & we will do our best to resolve the matter.
EXCHANGES
Currently due to the made to order nature of our products & location of B-KARTEL we do not facilitate any exchanges on any items sold,
However you are able to reach out to us via email at info@bkartel.xyz for any issues & we will do our best to resolve the matter.
REFUNDS
Currently due to the made to order nature of our products & location of B-KARTEL we do not facilitate any refunds on any items sold,
However you are able to reach out to us via email at info@bkartel.xyz for any issues & we will do our best to resolve the matter.